HELP CENTRE
Let’s get you
up and running.
Find installation guidance, download help and answers to common questions. Need a hand? Contact us with the details of the issue.
01 / SETUP & TROUBLESHOOTING
Get the software running.
An Expert Advisor (EA) is software for MetaTrader 4 that checks programmed conditions and can place or manage trades. An indicator provides chart information or signals. Features and the degree of automation vary by product.
Follow the installation guide and the product’s own setup instructions. Check the correct MT4 terminal, chart, licence and permissions. Read the Experts and Journal tabs for errors. If the problem remains, send support your product name, order ID and screenshots.
Some of our products are written to specifically fit original Windows scaling, so if you get something like this:
✅ Right click on your MT4 app, go to Properties
✅ Compatibility tab, then enable override high DPI settings and change DPI settings to System.
Restart your computer if needed.
✅ Then you should see graphics as expected:
Check that you entered the email used at checkout and the correct order ID. Follow the product-specific installer and activation guide. Check that MT4 is connected and that any permissions required by the product are set as explained in its manual. Some products need an open market for activation. If security software reports a blocked connection, contact support or your VPS provider for help and keep your protections enabled.
If activation still fails, re-download the files available with your purchase and contact support with your order ID, product name and screenshots.
Follow the illustrated installation and activation guide. Product-specific instructions are available on the relevant product page and in your downloaded package.
Check the AutoTrading button in MT4 and the EA permissions described in your product manual. Where the EA has its own control panel, start it there after activation. Review the Experts and Journal tabs for any error messages.
Confirm AutoTrading is enabled and, where applicable, press Start in the EA’s interface. Check the configured trading hours and entry conditions. A strategy may wait for a signal rather than open a trade immediately. Consult the manual before changing settings during an active trading cycle.
For products that use email and order-ID activation, enter the email used at checkout and your order ID as instructed. Use the number without the # symbol where required. After successful activation, start the EA through its interface where applicable. See the illustrated guide.
02 / YOUR PURCHASE
Files, licences and updates.
Sign in to My Account to see your orders and downloads. Your order confirmation email also contains purchase details. If you cannot sign in, use the password-reset link on the login page. Contact support if your purchase is missing.
Check Downloads in your account for the files available with your purchase. Update availability depends on the product and licence terms. Contact support with your order ID if you need help locating a version.
Current prices and licence options appear on the product pages. Review the option you select and the checkout details before purchasing. Packages combine selected products.
After payment is confirmed, access the files available with your order through My Account. Check your order email too. See the installation guide for the next steps.
Install MetaTrader 4, download your purchased files and follow the product’s installation and activation instructions. Allow time to understand the settings and test in a demo environment before choosing how to use it.
The software runs in the supported MT4 environment. Availability of brokers, payment methods and account services depends on your location and the provider’s own requirements.
Your licence allows the number of simultaneous trading accounts stated in the option you bought. Products with account-registration controls let you remove an old account and register another through the software. Check your product manual for the exact process.
03 / YOUR WORKFLOW
Understand your setup.
There is no single deposit amount suitable for every setup. Requirements depend on the strategy, lot size, broker conditions and your risk limits. Read the product documentation and use a demo account to understand its behaviour first.
Available screenshots and historical tests are shown on the individual product pages. We do not provide investor passwords to trading accounts. Historical performance does not establish future results.
Where the product supports multiple charts or symbols, use a different magic number for each instance so their trades can be identified separately. For example: EURUSD 101, GBPUSD 102, USDJPY 103. Check the product’s specific instructions and account limits.
Start by reading the product manual. Default settings are a starting point rather than a universal fit: symbol, timeframe, broker conditions and market behaviour all matter. Test changes on historical data and a demo account. Some products include preset files or offer them separately.
There is no guaranteed return. Results depend on market conditions, configuration, execution and other factors; losses are possible. Historical tests do not establish future results.
Automation can monitor configured conditions and apply rules consistently, reducing the need to act manually on every signal. You still need to understand the strategy, configure the software and oversee its operation.
Begin with the basic concepts of forex, MT4 and order management before configuring automated tools. Our Academy explains grid-trading concepts. Work in a demo environment while learning.
Check that your broker supports MetaTrader 4 and the trading methods required by your chosen product. Account conditions, symbol names, spreads and execution can affect how a strategy operates. We cannot select a broker for your personal circumstances.
MT4 must stay running and connected whenever the EA needs to monitor conditions or manage trades. Sleep mode, lost connectivity or a closed terminal can interrupt that work. You can use a suitable local computer or a VPS.
A VPS can keep MT4 running independently of your everyday computer. A local machine is also possible if it stays connected and running. Check the product requirements and your VPS provider’s permissions. Our existing hosting partner link is ForexHost.
You do not need to write code to install the software, but you should understand MT4, the product’s method and its settings. Follow the installation guide, read the manual and practise in a demo account.
We have developed MT4 tools since 2015, covering different trading methods and levels of automation. Features such as chart controls, trade management and account registration vary by product. Explore each product page to compare the actual interface and included controls.
Still need help?
Email [email protected] with your product name, order ID and a clear description. Screenshots and relevant Experts or Journal error messages can help us understand the issue.